ArcTicket helps agents to understand customer issues better before responding to them. It is a centralized ticketing system for faster collaboration between teams. ArcTicket gives all the customer context an agent requires to deliver faster and personalised customer service. Optimize the customer support with ArcTicket and have your agents deliver the right support.

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Features and Benefits

  • Channelization of requests
  • Improved agent productivity
  • Ticket dashboard
  • SLA Management
Cougar Mountain Software develops leading on-premises accounting solutions. Our hallmark software, DENALI, is specifically designed to scale to clients’ needs while maintaining an unbreakable audit trail. Learn more at
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