ArcHelpDesk
ArcHelpDesk is a secure and easy-to-use customer support module allowing quick and timely solutions to all your customers’ needs. Enjoy time-saving macros and canned responses, real-time chat, secure email integration, alerts, escalation, and efficient call center management. Likewise, make use of standard user and business friendly features like multi-channel communication, interaction tracking, and customizable branding.
Features and Benefits
- Easy-to-learn Interface
- Scales with Your Business
- Document Storage
- Alerts/Escalation
- Call Center Management
- Network Monitoring
- Real-time Chat
- Automated Routing
- Self-Service Portal
- Multi-Channel Communication
- Email Integration
- Workflow Configuration
- Macros/Template Responses
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
